Last updated: March 30, 2026 · One United Global LLC
This End User License Agreement ("Agreement") is a legal contract between you ("User," "you," or "your") and One United Global LLC, an Ohio limited liability company ("Company," "we," "us," or "our"), governing your use of the ONE Voice Solution software application, including any updates, upgrades, or associated services (collectively, the "Software"). By installing, activating, or using the Software, you agree to be bound by this Agreement. If you do not agree, do not install or use the Software.
Subject to your compliance with this Agreement and payment of all applicable fees, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Software solely on hardware devices that you own or control, for your internal business purposes. This license is personal to you and may not be shared, resold, or transferred to any third party without prior written consent from the Company.
The Software requires a valid license key issued by the Company. Each license key is issued for a specific number of seats (agent installations) as specified in your subscription plan. You may not use a single license key on more devices than the number of seats purchased. License keys are bound to the hardware fingerprint of the device on which the Software is first activated. Transferring a license key to a different device requires written authorization from the Company. Attempting to activate a license key on an unauthorized device will result in immediate revocation of the key without refund.
The Software is provided on a subscription basis. Your subscription begins upon activation and renews automatically on a monthly basis until canceled. You authorize the Company to charge your payment method on file for all applicable fees. Failure to maintain a current, valid payment method will result in suspension or termination of your license. All fees are non-refundable except as expressly stated in the Company's refund policy. The Company reserves the right to modify subscription pricing upon 30 days' written notice.
The Software, including all source code, object code, algorithms, user interfaces, audio assets, scripts, documentation, trademarks, trade dress, and all other components, is the exclusive intellectual property of One United Global LLC and is protected by United States and international copyright, trademark, trade secret, and patent laws. "ONE Voice Solution" and "One CRM" are trademarks of One United Global LLC. You acquire no ownership interest in the Software by virtue of this Agreement. All rights not expressly granted herein are reserved by the Company.
You agree that you will NOT, directly or indirectly:
Any violation of these restrictions constitutes a material breach of this Agreement and will result in immediate termination of your license without notice or refund, and may subject you to civil and criminal liability.
The Software and its associated services monitor usage to enforce license compliance. This includes, without limitation, tracking the number of simultaneous active sessions per license key, verifying hardware fingerprints on each launch, and logging API call volumes. Anomalous usage patterns — including but not limited to simultaneous sessions from multiple IP addresses or hardware IDs — will trigger an automatic review and may result in immediate suspension of your license pending investigation. You consent to this monitoring as a condition of use.
The Company may release updates, patches, or new versions of the Software at any time. Such updates may be required for continued use of the Software. The Company reserves the right to modify, suspend, or discontinue any feature of the Software at any time with or without notice. Continued use of the Software following any modification constitutes acceptance of the modified terms.
The Software may collect certain technical data including hardware identifiers, usage telemetry, and session metadata for the purposes of license enforcement, product improvement, and fraud prevention. This data is handled in accordance with the Company's Privacy Policy, available at onevoiceapp.manus.space/privacy-policy. You consent to this data collection as a condition of use.
THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR YOUR USE OF THE SOFTWARE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE COMPANY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of this Agreement or your use of the Software.
This Agreement is effective until terminated. Your rights under this Agreement will terminate automatically and without notice if you fail to comply with any term hereof. Upon termination, you must immediately cease all use of the Software and destroy all copies in your possession. Termination does not entitle you to any refund of fees paid. Sections 4, 5, 9, 10, 11, 13, and 14 shall survive termination.
This Agreement shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions. Any dispute arising out of or relating to this Agreement shall be resolved exclusively by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in Crawford County, Ohio. You waive any right to participate in a class action lawsuit or class-wide arbitration.
This Agreement constitutes the entire agreement between you and the Company with respect to the Software and supersedes all prior or contemporaneous understandings. If any provision of this Agreement is held to be unenforceable, the remaining provisions will continue in full force and effect. The Company's failure to enforce any right or provision shall not constitute a waiver. You may not assign this Agreement or any rights hereunder without the Company's prior written consent. The Company may assign this Agreement freely.
For questions regarding this Agreement, contact: One United Global LLC · Galion, Ohio · www.onevoicesolution.com
© 2026 One United Global LLC. All rights reserved. ONE Voice Solution™ is a trademark of One United Global LLC.
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